Standard Terms and Conditions

The following terms and conditions shall constitute the entire agreement between First Solution Consultancy Limited ('First Solution') and any other person, firm or company ('the Customer') for the sale of any goods or services by First Solution, the parties should acknowledge that these conditions take precedence over any verbal, written or printed Conditions of Order from the Customer.

Payment terms

Payment can be made by credit card, debit card, BACS or 'cheque with order'. Cheques should be made out to First Solution Consultancy Limited. Payments directly through the website will be taken by Stripe, the most secure and efficient system currently available. Credit facilities are available subject to approval. References may be required.

All payments on credit accounts will be due within 21 days of invoice unless otherwise agreed at time of order. After this time interest may be charged at the Bank of England base rate plus 8%, as per the 'Late Payment of Commercial Debts (Interest) Act 1998'. Goods remain the property of First Solution until paid for in full. All prices quoted are exclusive of VAT.

Returns Policy

Once an order has been received and acknowledged it is not possible to return or cancel part or all of the order, as product is manufactured or sourced specifically for the customer. Data sheets for those products requiring them are available on the website and are linked to the product page for ease of viewing. We also send all data and MSDS sheets with our email to confirm your order. Please satisfy yourself that the product is correct for your use prior to ordering. If in doubt call us to discuss. We are a 'business to business' site and as such our products are designed for business use. In the most unlikely event that we should agree to the return of a product, a restocking charge will be levied. This charge will not be less than our costs and could therefore be significant. Return carriage would be arranged by the customer who would be responsible for all costs and liabilities.

Limitations of Liability

First Solution should be under no liability in respect of any defects arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure of the client to follow the application instructions from the manufacturer, failure to protect the work, misuse or alteration of the product, impact damage, the effect of osmotic or hydrostatic pressure or moisture vapour transmission, or structural cracking of floors or walls, or the use of steam cleaning techniques without prior written acceptance by the product manufacturer.

First Solution shall not be liable for any consequential loss or damage (whether for loss of profit or otherwise), costs, expenses, other claims that arise out of, or in connection with, the supply of materials or services.

First Solution shall use their best endeavours to ensure that products are delivered on time and in full, but cannot be held responsible for situations outside of their control for any late or incomplete delivery, howsoever caused. It is the customer's responsibility to notify us of any damaged goods or should products not be delivered by the due date.

For projects carried out by contractors the customer's contract is with the contractor and not with First Solution. It is incumbent on the contractor to ensure that the specification is correct and meets the customer's requirements. Should any unforeseen problem arise during the installation the customer should liase with the contractor to overcome it. (First Solution will offer advice if applicable).

The rates of application of materials are subject to the substrate and whilst First Solution will endeavour to advise the correct quantities to complete a specific project they cannot be held responsible for the Customer's method of application or for any defects in the floor, which result in further products being required, or in materials being left over. First Solution will advise on the methods and conditions required to store, mix and apply the materials to best advantage but cannot be held responsible for any failures to comply with instructions or for poor installation results. Product data sheets and method statements can be obtained from First Solution.

New concrete should normally be allowed to cure for a minimum of 28 days prior to application of flooring materials. For some materials this time should be extended (for water dispersed products it could be less). It is the Customer's responsibility to ensure that the concrete is sufficiently cured.

Following preparation of the substrate, cracks and imperfections that were not previously visible can become apparent. First Solution cannot be held responsible should this occur.

Some materials and chemicals can be hazardous and First Solution cannot be held responsible should these be handled inappropriately.

First Solution cannot be held responsible for any failures in systems, subject to poor installation or misuse.

Some flooring, walling and metal coating products can taint foodstuffs and other products that are in the application area. It is the responsibility of the Customer to ensure that all such products are removed prior to the application of these materials.

Warranties are the responsibility of the product manufacturer. First Solution will liase with the manufacturer, when required, to supply details.

Note: Approved contractors can be employed to install systems if required. When a contractor installs First Solution products the customer's guarantee is with the contractor and not First Solution Online.

First Solution Online

10 Bailey Lane, Wilton, Salisbury, Wiltshire, SP2 0FS

Tel: 01380 831299 Email: [email protected] Web:

Company Registered No: 5312241