Your Privacy

First Solution Online (a trading division of First Solution Consultancy Limited), is totally committed to protecting the privacy of our site visitors and customers. First Solution personnel are customers themselves of other internet sites and fully appreciate and respect the importance of privacy on the internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you, i.e. arranging for a product to be sent to you and carrying out credit and other security checks or where we have your express permission to do so.

We will not sell your name, address, e-mail address, credit card information or personal information to any third party.

Communication and Marketing

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post or telephone. All customers have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us just click "unsubscribe" in any email we may send you, or preferably just send us an email to sales@firstsolutiononline.co.uk to request removal from the list.

Protecting your security

We may use personal information provided by you in order to conduct appropriate anti-fraud checks if legally obliged to do so. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

Transfers of your Information

We use Stripe as our payment gateway. They are PCI compliant, have a very good reputation, and are one of the main providers in this field. Site security is provided by Trustwave, who regularly scan our site. Only information required to process your payment, execute your order or provide support services is obtained. First Solution are not able to access any of your card information for orders made via the website.

For telephone orders we do take your card information, however, immediately the payment has been processed through our on-line payment terminal this information is shredded.