Deliveries

Delivery Cost

We have a standard charge of £14.00 (+VAT) for delivery for orders up to £300 (+VAT) and delivery is FOC for larger orders.

If guaranteed delivery time or urgent delivery is required additional charges may be made. The charge will be limited to our cost. Call us to discuss and we will do our best to meet your schedule and we can advise of any additional costs that might apply.

Orders can be shipped anywhere within mainland UK at the prices shown. For the Isle of Man, Isle of Wight and the Scottish islands additional charges may apply, except for Rust-Oleum Mathys products. Contact us for a quotation.

Delivery Schedule

Many of our products are either cut to size (and possibly pre-drilled) or manufactured to order. To give an idea of time scales for delivery see the following:

FS branded coatings, primers and repair products will normally be delivered in 1 to 2 working days (smaller orders received by 11.30am will often be delivered the next day, large orders can take a little longer).

Step-to-Safety anti-slip products: Delivery times will depend on how busy the workshop is so please give as much notice as possible, however normally we can arrange delivery in 3-4 days (maybe an extra day if you require them pre-drilled and countersunk). Large orders may take a little longer. If you require them sooner we will endeavour to rush them through - call us to discuss.

Step-to-Safety tapes and cleats should be delivered in 2 days.

Inter-Lock Tiles. Small orders can very often be despatched next day (assuming colour is in stock), however for larger orders it is best to allow 7-10 days as the product may need to be manufactured and we can then also ensure that product is all the same batch to ensure colour consistency.

Rust-Oleum and Mathys products are despatched direct from Rust-Oleum's warehouse in Northumbria. Generally product will be delivered two days after receipt of your order so please allow for this. Sometimes next day is possible but orders need to be received as early as possible to achieve this. Guaranteed next day orders can be catered for but there is an additional charge for these. The cost is dependent on the size of the order but we will only pass on our additional cost and not add any margin to this.
As we supply direct from Rust-Oleum Mathys all products will be 'fresh', however this does mean that occasionally they may be out of stock so your early order, particularly for large quantities, is recommended, as re-stocking can take a week or two.

Acknowledgement of Orders / Data Sheets

We will acknowledge receipt of your order and send technical data sheets and COSHH sheets where applicable by email.
On delivery please open any packaging and check that the products are in good order before signing for them. No responsibility can be taken by First Solution for goods damaged in transit or short delivered unless these are reported to the driver on delivery and noted on his paperwork. Individual damaged items should not be accepted. Damages or shortages must be reported to First Solution within 24 hours of delivery.